Privacy Policy

This Privacy Policy applies to Kaze, a provider of digital payment and financial services facilitating fast, low-cost transactions over modern payment networks, including custodial and self-custody wallet functionalities.

• Email Address: Collected when you register for the Kaze app or contact us.
• Name: Optionally provided if included in your communications with us.
• Transaction Data: Details of your payment transactions, including amounts, timestamps, and wallet addresses.
• Usage Data: Information such as IP addresses, device identifiers, browser types, pages accessed, and dates/times of visits to our services.
• Cookies and Tracking Technologies: Data collected via cookies and similar technologies to track browsing behavior on our website.
• Analytics Data: Aggregated data from analytics tools to analyze app performance and enhance our services.

• Direct Collection: When you register for the Kaze app or contact our support team.
• Third-Party Collection: From service providers supporting payment network functionality or analytics providers.

• Processing and facilitating payments on supported payment networks.
• Complying with legal and regulatory obligations, such as anti-money laundering (AML) and counter-terrorism financing (CTF) laws.
• Enhancing our relationship with you through personalized support and service improvements.
• Preventing fraud and securing your account against unauthorized access.
• Developing new features and conducting user research to enhance the app experience.
• Sending promotional materials, from which you may opt out at any time.

• Trusted Service Providers: We engage providers for data storage, analytics, and operational support to facilitate our services.
• Payment Processing Partners: Transaction data may be shared with payment network partners to enable transactions, in accordance with their respective privacy policies.
• Legal Authorities: We may disclose data to regulators or law enforcement agencies when required by law or to comply with legal processes.
• Business Partners: We may share data with partners offering complementary services, with your consent where required.
• Corporate Transactions: In the event of a merger, acquisition, or sale, your data may be transferred as part of the transaction, subject to confidentiality obligations.
• Cross-Border Disclosure: Some service providers may be located overseas. We take reasonable steps to ensure these providers comply with applicable privacy standards.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

• Encryption: Data is encrypted both in transit and at rest to prevent unauthorized access.
• Access Controls: Only authorized personnel with a legitimate need can access your data.
• Secure Infrastructure: Our servers are maintained with regular updates to address vulnerabilities.
• Security Assessments: We conduct periodic assessments to identify and mitigate risks.
• Employee Training: Staff are trained on data protection and privacy best practices.

We retain your information only for as long as necessary to:

• Provide our services and fulfill our contractual obligations.
• Comply with legal requirements, such as AML/CTF record-keeping obligations.

You may request deletion of your data by emailing [email protected]. We will process such requests within 30 days, subject to any legal retention requirements.

You can delete your account by login into your account

• Cookies: These enable website functionality and track user activity. You will be notified of cookie use via a website banner, and you can manage preferences through your browser settings. Disabling cookies may affect site functionality.
• Analytics: We use analytics tools to understand app and website usage patterns and improve our services.

We may publish aggregated, anonymized statistics about app usage, such as the total number of payments processed or average transaction fees. These statistics do not identify individual users and are used to provide insights into our service performance.

• Access the personal information we hold about you.
• Request corrections or updates to inaccurate or incomplete data.
• Opt out of marketing communications at any time.
• Request deletion of your data, subject to legal retention obligations.

To exercise these rights, please contact us at [email protected].

If you believe we have not adhered to this Privacy Policy or applicable privacy laws, please contact us at:

We aim to resolve complaints within 30 days.

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and relevant authorities promptly. We will take immediate action to mitigate risks and inform you of steps to protect your information.

To help you discover Kaze-enabled merchants, agents, and services closest to you, the app may request access to your device's location. Here is exactly how we handle that data:

• How we ask: When you first open a feature that benefits from your location (such as “Find nearby services”), the app will display a clear permission prompt explaining why the access is needed. You must explicitly tap Allow before any location data is collected.
• What we collect: We collect your approximate or precise GPS coordinates (latitude and longitude) only while you are actively using the nearby-services feature, unless you grant background location access.
• How we use it: Your coordinates are used solely to rank and display Kaze-enabled merchants and payment agents near your current position. We do not build a history of your movements or use location data for advertising profiling.
• Who sees it: Location data is processed on our servers to compute proximity results. It is not sold or shared with third parties except where required to operate the service (e.g., mapping providers), who are bound by strict data-processing agreements.
• Retention: Individual location queries are discarded after the nearby-services result is returned. We may retain aggregated, anonymized location statistics (e.g., “most requested city”) to improve service coverage.
• Your control: You can withdraw location permission at any time through your device's app settings (Settings → Kaze → Location → Never). Revoking this permission only disables the nearby-services feature; all other Kaze functionality continues to work normally.

The Kaze app requires certain permissions to function effectively:

• Camera: To scan QR codes for initiating payments or wallet interactions.
• Location: To show you nearby Kaze-enabled merchants and payment agents (see Section 13 for full details). Permission is requested only when you use the nearby-services feature.
• Internet Connection: To process transactions and communicate with payment networks.
• Storage: To store transaction history locally on your device or on our servers depending on your account type.

• Custodial Account: A wallet managed by Kaze or its designated service providers, where we hold and manage the private keys and funds on your behalf.
• Self-Custody Account: A wallet where you retain sole control over the private keys and associated recovery materials, with no access or control by Kaze.
• Payment Network: The infrastructure used to process and settle transactions within the Kaze platform.
• Personal Information: Any information that identifies or can reasonably identify you as an individual.

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. The latest version will always be available on the Kaze website. For material changes, we will provide reasonable notice via the app, website, or email.